I originally ordered the black poker mat that was advertised on the Triton website. After patiently waiting 2 weeks, and still not having received my order, I contacted customer service several times. Although they responded quickly and were very attentive, I was notified there was apparently an issue with some new system they were using and that my black mat would be shipped out immediately. As a courtesy for my inconvenience, they told me they would also ship me an additional RED poker mat for no additional cost, which I greatly appreciated. They said both the black and red mats would be shipped out ASAP. Soon after I received tracking label info for both mats.
Well, much to my dismay, the free RED mat arrived as promised but I STILL have yet to receive the black mat. I notified customer service once again to let them know that I still did not receive the black mat...only to be told that evidently the company had issues with their inventory and that the black poker mat was no longer in stock. (I don’t think it was ever in stock when I ordered it) So four weeks after placing my order, I still have not received my black mat I originally ordered and was told that they would ship it when it was back in stock at 50% off the original price I paid. I have yet to receive the credit they offered and am still waiting for the black mat. Although I do appreciate the free RED mat and 50% discount. I just wished they would have just shipped me my original item as they advertised without all this prolonged confusion. Very frustrating indeed!

I received a broken table over a month ago. I emailed, called. Finally got hold of someone and was promised a replacement table in 24-48 hours. Since the phone call, it has been over two weeks, nothing shipped out and not even a response to my emails. Truly disappointed and frustrated.

this table is much higher quality than I anticipated. I would highly recommend this table

I never received my second mat. Love the table and the carry case. Was told second mat was out of stock. No updates.

Mat is hard to shuffle cards on